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Salesforce Account Executive: October 2024 - Present
As an Account Executive for Healthcare & Life Sciences (HLS) Small Business at Salesforce, I focus on helping small businesses streamline operations, improve customer engagement, and drive growth through Salesforce's CRM platform. I collaborate with stakeholders to identify needs, design customized solutions, and deliver impactful results that support business scalability and long-term success.
My role involves managing the entire sales cycle, from prospecting and qualifying leads to conducting product demonstrations, negotiating contracts, and closing deals. I work cross-functionally with marketing, product, and customer success teams to deliver value-driven solutions and maintain long-term client relationships.
Leveraging Salesforce's cutting-edge technology, I provide clients with insights into performance metrics, automation strategies, and AI-powered tools to enhance their decision-making processes and operational efficiency. My consultative approach ensures that clients receive tailored solutions that meet their unique challenges and goals.
Carbon 6 Account Executive: April 2024 - October 2024 · Laid Off
In my role as an Account Executive at Carbon6, I have developed an in-depth understanding of our value proposition across our suite of tools to drive revenue growth. This has enabled me to build meaningful relationships with our customers, resulting in renewals and cultivating cross-sell opportunities. I evaluate account data to understand customer usage, which signals opportunities for expansion or risks of retention, and derive actionable insights to enhance customer engagement.
I act as the voice of our customers to the Product and Engineering teams, continuously supporting our ongoing product development and ensuring exceptional customer experiences. Partnering cross-functionally, I help create processes and best practices that support growth and scalability. I provide white glove customer service by ensuring sellers’ requests and issues are resolved in a timely manner.
Managing a large pipeline of leads, prospects, and clients, I handle lead generation, qualification, nurturing, and closing deals within tight timeframes. Utilizing a consultative approach, I understand and navigate customers’ business needs, fostering strong, value-add relationships that drive business growth.
I have consistently over-performed in building strong customer relationships, growing the book of business in a high-volume environment. I have successfully managed and closed numerous high-value deals, contributing significantly to the company's revenue growth.
Lightspeed Account Executive: July 2022 - April 2024
As an Account Executive, my primary responsibility is to follow up on and manage qualified leads by phone and email in a timely fashion. This involves actively reaching out to potential customers and providing them with information about our products or services, as well as answering any questions they may have.
I also work within a team environment to collaboratively grow the business. This means that I am a strong team player, and am willing to collaborate with my colleagues in order to achieve our common goals.
Part of my role involves leading one-on-one screen-sharing presentations and demos as required. This means that I am comfortable presenting information to individuals or small groups, and am able to effectively demonstrate the features and benefits of our products or services.
In addition to these responsibilities, I work with management on pricing negotiations and strive to achieve and surpass monthly, quarterly, and annual sales quotas. This requires me to be proactive and motivated in my sales efforts, and to constantly seek out new opportunities to increase our business.
I also coordinate appointments and optimal scheduling with Sales Development Representatives, and effectively lead prospects through a defined sales process. This involves working closely with our Sales Development team to ensure that we are efficiently managing our time and resources, and that we are providing the best possible customer experience.
Finally, it is my responsibility to track prospect progression to close in Salesforce.com, and handle other duties and responsibilities as assigned by management. This means that I am organized and able to keep track of my progress and the progress of my prospects, and that I am willing to take on additional tasks as needed in order to support the success of our team.
Enjoy Technology Inc General Manager: November 2020 - July 2022 · Company Went Bankrupt
As the manager of a regional team of over 30 remote retail stores, I have played a crucial role in driving operational performance and meeting key performance indicators in alignment with company goals. This has resulted in significant revenue growth for my team, increasing from $2.6 million in 2020 to $4.6 million in 2021. In addition to managing the day-to-day operations of my team, I am also responsible for defining the vision, purpose, and tactics of various programs, initiatives, and priorities within the company. To effectively address market-specific needs and achieve success, I have built and maintained strong cross-functional relationships with regional partners.
Effective communication and team building are also crucial aspects of my role. In order to connect, inform, and inspire my team, I utilize various methods such as one-on-ones, daily huddles, and visit observations. Recognizing the importance of ongoing training and development, I have also identified training gaps and supported the implementation of new materials to ensure that my team is well-equipped to succeed. Additionally, I have trained and developed new sales team associates in the various products and selling techniques of the company. Overall, my strong leadership skills, strategic thinking, and dedication to my team have contributed to our success in a competitive industry.
Bell Canada Store Manager: January 2017 - November 2020
As a Sales Manager in the Bell Corporate Stores Channel, I have had the opportunity to support high-performing sales teams across Ontario. In this role, I have worked closely with team members to develop their skills, knowledge, and confidence in order to provide our clients with a best-in-class experience in our stores. I believe that by investing in the development of my team members, I am not only helping them to succeed, but also enabling our organization to deliver exceptional service to our clients.
One of the key challenges in this role has been the need to adapt to an industry that is constantly evolving. In order to meet this challenge, I have focused on developing my own skills in change management and have worked to ensure that my team is prepared to navigate any changes that may come our way.
As a leader, I have demonstrated my ability to effectively manage multiple teams simultaneously and to empower junior leaders in remote locations to drive growth in the absence of a full-time leader. Through my efforts, I have consistently contributed to the success of our organization, with hardware sales of $4.3 million and annual network service fees of $500,000 per year, as well as a 27% increase in Small & Medium Business revenue. I am committed to continuing to find ways to drive success for our team and our clients, and I am always looking for opportunities to grow and improve in my role.
Virgin Plus Store Manager, Assistant Manager, Sales Representative April 2014 - January 2017
As a Sales Manager in the Virgin Mobile store Corporate Stores Channel, I was responsible for leading and supporting high-performing sales teams across Ontario. My primary focus was on developing the skills, knowledge, and confidence of my team members, so that they could deliver an unparalleled customer experience in our stores. This involved working closely with them on a daily basis and providing ongoing training and support.
In terms of results, I consistently accounted for $3.6 million in hardware sales and $350,000 in annual network service fees each year. I was also instrumental in the successful launch of Virgin Plus' Internet business in Ontario, which required coordinating efforts across multiple teams and departments. Overall, my time as a Sales Manager was a challenging but fulfilling experience that allowed me to make a meaningful contribution to the success of my organization.
As an Assistant Store Manager at Virgin Plus, I contributed to the daily operations of the store, working closely with the Store Manager to ensure smooth functioning. I assisted in managing inventory, coordinating schedules, and providing support to the sales team. This experience allowed me to gain valuable insights into effective store management and customer service.
As a Sales Representative at Virgin Plus, I played a vital role in providing exceptional customer service and driving sales. I engaged with customers, identified their needs, and recommended suitable products and services. Through this role, I honed my communication and sales skills, and developed a deep understanding of the wireless industry.
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